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Satisfaction Guarantee and Refund Policy
 All
products are 100% guaranteed.*
RETURN & REFUND POLICY
If you are not satisfied or have found a problem with
a product you purchased at Vidaville.com (an ebook, printed book,
candle,
or other product), you may return the item within 30 days of
shipment arrival for a full refund. The item must be in it's original condition,
and if it is an audio product it must be unopened. If the return is
a result of our mistake, we’ll refund the shipping cost as well.
Shipping is your expense unless the item is damaged or a result of
our
mistake.
To Request a Return:
- To make a return, first go to Vidaville.com, and
go to "Your Account" (link is located top right of your
screen). Log in with the user name and password
you created when making your purchase.
- Select "Returns" from your cart menu.
- Search for the order you would like to create a
return request for.
- Click on its number or status, and the Order Details
page opens.
- Scroll down to the Create Return Request form.
Note. If you do not see the Create Return Request
form on the Order Details page, the creation of the return request
is impossible. It means the time during which the return request could
be placed has expired.
- Set the number of products you want to return.
- Select the reason for returning.
- Select the action you would like us to do for you.
| Options available: |
- Send replacement if within warranty
- Give you a Gift Certificate for future
purchases
- Pay you back using PayPal (understanding
you are responsible for PayPal fees in this case)**
- Pay you back with a check sent by mail
- Other (Give us details in the comments
area provided)
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- Leave your comments, if necessary.
- Click on Create.
We will process your request within 7 business
days of your request.
* Abuse of our returns policy may result in non-refund.
** We are not responsible for, nor will we pay for, fees pertaining
to the use of PayPal in the case of returns.
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