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 All products are 100% guaranteed.*
RETURN & REFUND POLICY
If
you are not satisfied or have found a problem with a product you purchased
at Vidaville.com (an ebook, printed book, candle, or other product), you may
return the item within 60 days of shipment arrival for a full refund. The
item must be in it's original condition, and if it is an audio product it must
be unopened.
If the return is a result of our mistake, we’ll refund the shipping cost
as well.
To Request a Return:
- To make a return, first go to Vidaville.com, and go to "Your
Account" (link is located top right of your screen). Log in with the user name
and password you created when making your purchase.
- Select "Returns" from your cart menu.
- Search for the order you would
like to create a return request for.
- Click on its number or status, and
the Order Details page opens.
- Scroll down to the Create Return Request
form.
Note. If you do not see the Create
Return Request form on the Order Details page, the creation of the return
request is impossible. It means the time during which the return request
could be placed has expired.
- Set the number of products you want to return.
- Select the reason
for returning.
- Select the action you would like us
to do for you.
| Options available: |
- Send replacement if within warranty
- Give you a Gift Certificate for future purchases
- Pay you back using PayPal (understanding you are
responsible for PayPal fees in this case)**
- Pay you back with a check sent by mail
- Other (Give us details in the comments area provided)
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- Leave your comments, if necessary.
- Click on Create.
We will process your request within 7 business
days of your request.
* Abuse of our returns policy may result
in non-refund.
** We are not responsible for, nor will
we pay for, fees pertaining to the use of PayPal in the case of returns.
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